Our Commitment

At 1713db.com, we want you to be completely satisfied with your car audio purchase. We understand that choosing the right audio equipment for your vehicle is important, and we’re committed to making your shopping experience as smooth as possible.

Return Window

Standard Returns

  • 30 days from the date of delivery for most products
  • 14 days for custom or special-order items
  • 7 days for clearance and sale items

Extended Return Period

  • 45 days during holiday seasons (November 15 – January 15)
  • 60 days for 1713db Premium members

Eligible Returns

Products We Accept for Return

New, Unopened Products:

  • Full refund available
  • Original packaging required
  • All accessories and documentation included

Opened but Unused Products:

  • Full refund available (subject to inspection)
  • Must be in resalable condition
  • Original packaging preferred but not always required

Compatibility Issues:

  • Products that don’t fit your specific vehicle
  • Technical compatibility problems
  • Size or mounting constraints

Defective Products:

  • Manufacturing defects
  • Products damaged during shipping
  • Items that don’t function as described

Products with Restocking Fee

The following items are subject to a 15% restocking fee:

  • Amplifiers and processors over $500
  • Custom-configured speaker systems
  • Special-order items
  • Products with removed serial numbers or warranty stickers

Non-Returnable Items

Items We Cannot Accept

Installed Products:

  • Items that have been permanently installed in a vehicle
  • Products with evidence of installation attempts
  • Modified or altered products

Custom and Personalized Items:

  • Custom-built speaker boxes
  • Personalized or engraved products
  • Made-to-order cable assemblies
  • Custom tuning services

Digital Products:

  • Downloaded installation guides
  • Software licenses
  • Digital tuning files
  • Online consultation services

Hygiene and Safety Items:

  • Used headphones or earbuds
  • Cleaning products (if opened)
  • Personal protective equipment

Final Sale Items:

  • Products marked as “Final Sale”
  • Clearance items below cost
  • Discontinued products (unless defective)

Return Condition Requirements

Product Condition Standards

Packaging Requirements:

  • Original manufacturer packaging when possible
  • All included accessories, manuals, and cables
  • Original receipt or proof of purchase
  • Return authorization number (RMA)

Product Condition:

  • No physical damage or scratches
  • No missing components or accessories
  • Clean and free from debris or residue
  • Protective films and stickers intact when applicable

Documentation Required:

  • Original or copy of receipt
  • RMA number from our customer service
  • Completed return form
  • Photos of damaged items (if applicable)

Return Process

Step 1: Contact Customer Service

  • Email us at [returns@1713db.com] or call [phone number]
  • Provide order number and reason for return
  • Receive your Return Merchandise Authorization (RMA) number
  • Get return shipping instructions

Step 2: Package Your Return

  • Include RMA number on package exterior
  • Pack items securely in original packaging when possible
  • Include all accessories and documentation
  • Complete and include return form

Step 3: Ship Your Return

  • Use the prepaid return label (if provided)
  • Or ship to our returns center (address provided with RMA)
  • Keep tracking information for your records
  • Insurance recommended for high-value items

Step 4: Processing

  • Returns processed within 3-5 business days of receipt
  • Email confirmation sent when return is received
  • Inspection and refund processing notification

Refund Methods and Timeline

Refund Processing

Original Payment Method:

  • Credit/debit cards: 3-5 business days after processing
  • PayPal: 1-2 business days after processing
  • Bank transfers: 5-7 business days after processing
  • Gift cards: Same day processing

Alternative Refund Methods:

  • Store credit (faster processing)
  • Exchange for different product
  • Partial refund for damaged packaging

Refund Amounts

Full Refund:

  • Product price minus any applicable restocking fees
  • Original shipping costs (if we made an error)
  • Taxes and fees

Partial Refund Scenarios:

  • Missing accessories: Deducted at replacement cost
  • Damaged packaging: Up to 10% reduction
  • Excessive wear: Up to 25% reduction

Exchanges

Product Exchanges

Same Product Exchange:

  • Defective units exchanged at no cost
  • Size or color variations (subject to availability)
  • Upgraded versions (pay difference)

Different Product Exchange:

  • Exchange for item of equal or greater value
  • Price difference charged to original payment method
  • Lower value exchanges receive store credit for difference

Exchange Timeline:

  • New item ships within 1-2 business days of return receipt
  • Express shipping available for additional cost
  • Tracking information provided

Warranty vs. Returns

Understanding the Difference

Return Policy (This Document):

  • Applies to recent purchases within return window
  • Covers change of mind and compatibility issues
  • Managed directly by 1713db.com

Manufacturer Warranty:

  • Covers defects after return period expires
  • Handled by product manufacturer
  • Warranty periods vary by brand and product type

Extended Warranty:

  • Optional protection plans available at purchase
  • Covers additional scenarios beyond manufacturer warranty
  • Managed by warranty provider

Special Circumstances

Damaged During Shipping

  • Report damage within 48 hours of delivery
  • Provide photos of damaged packaging and product
  • We handle all shipping damage claims
  • Replacement shipped immediately

Wrong Item Received

  • Contact us within 7 days of delivery
  • We pay for return shipping and send correct item
  • Express shipping provided at no additional cost

Defective Products

  • 30-day guarantee on all products
  • Manufacturer warranty applies after 30 days
  • We facilitate warranty claims when needed

Installation Support

  • Free basic compatibility consultation
  • Professional installation referrals available
  • Installation issues don’t affect return eligibility (if product unused)